Health

We lead the leaders

We lead the leaders A few months ago as we were travelling down towards Nairobi, a bus whizzed by followed by another with a similar tag line at the back "We lead the leaders". I then got a flash back to our campus days when we used to travel by road for rugby matches at… Continue reading We lead the leaders

Health

It’s Customer service week…(not again)

"Mpesa Lady " by George Kagwe It's that time of the year that organisations suddenly (including ours) wake up and realise it's time to engage the customer. Yes,it's October and it was customer service week last week! With that came a flurry of messages on SMS,emails, Facebook , Twitter, Instagram from organisations we have engaged… Continue reading It’s Customer service week…(not again)

Health

Understanding platforms part 3: Kenya’s Data Protection Bill 2019

A few weeks ago, I was privileged to join a workshop to discuss the Kenya Data protection bill 2019 and hear learnings from a law firm helping European companies manage the transition to the 2015 General Data Protection Regulation (GDPR). As mentioned in my recent series of blogs, platforms are getting powerful. One of the… Continue reading Understanding platforms part 3: Kenya’s Data Protection Bill 2019