Healthcare’s Mobile UX Chance Mobile phones are key to solving the user experience (UX) predicament that many hospitals and healthcare providers are grappling with. I have talked before about how Kenyans expect 24-hour availability, immediate access and one-click services. Hospitals have, in the most part, delivered on this promise. But COVID-19 and soaring smartphone usage… Continue reading Healthcare’s Mobile UX Chance
Life BC (Before Corona) (I drafted this blog in June 2020 when we still did not know much about the pandemic.) Zoom,Teams,Google meet, Skype,WhatsApp...... These are places we all working in during the Corona epidemic. I had a client who had a hard time adjusting. She insisted on seeing everyone's face during a virtual meeting.… Continue reading Hard things about Corona
My Doodles How do you avoid your business being seen as purely PR (public relations driven) driven rather than adding value to clients. I have experienced the power of telling your story. I have even had the opportunity where you tell your story and it matches your clients expectations. I have also been in situations… Continue reading Delicate Balance: Too much PR?
I love real estate. I love the way one can convert an idea make it into a concept then finally into a livable space. But, you hear it in the news all over. It is doom and gloom in the Kenyan real estate sector in Kenya. People are being auctioned off. Yet, ironically, the auctioneers… Continue reading Boom & Gloom of Kenyan real estate
The unassuming millionaire next door I get to meet people who inspire me every day. You get to find the most inspiring real estate investors in most unusual places. One such character is Peter. I met Peter a few years back in a once sleepy up country town that hugs the slopes of Mount Kenya.… Continue reading The unassuming millionaire next door
That's what Sammy bellowed as he banged the tables we were on. He startled all of us. We were scampering all over the table to prevent the drinks from spilling. We had just entered that moment during social gatherings when a blanket of silence comes and almost instinctively people pick up there phones to join… Continue reading “F***k Banks!”
We lead the leaders A few months ago as we were travelling down towards Nairobi, a bus whizzed by followed by another with a similar tag line at the back "We lead the leaders". I then got a flash back to our campus days when we used to travel by road for rugby matches at… Continue reading We lead the leaders
"Mpesa Lady " by George Kagwe It's that time of the year that organisations suddenly (including ours) wake up and realise it's time to engage the customer. Yes,it's October and it was customer service week last week! With that came a flurry of messages on SMS,emails, Facebook , Twitter, Instagram from organisations we have engaged… Continue reading It’s Customer service week…(not again)
A few weeks ago, I was privileged to join a workshop to discuss the Kenya Data protection bill 2019 and hear learnings from a law firm helping European companies manage the transition to the 2015 General Data Protection Regulation (GDPR). As mentioned in my recent series of blogs, platforms are getting powerful. One of the… Continue reading Understanding platforms part 3: Kenya’s Data Protection Bill 2019
I love plane spotting. I have just been watching a video on "heavies" landing in rain. Heavies is the definition of big planes. My friend commented how I love watching planes from the outside and not the inside. This is somewhat true. After countless hours of watching these videos it hit me! The airline industry… Continue reading Understanding platforms part 2: How to leverage on Platforms
Carepay: The next great platform company? We are surrounded by platform companies.Literally. Look at your phone. It is probably running on Android or Apple. Your computer has most likely windows running the operating system. When you want mobility you have Uber or Taxify . When you are hungry you order food on Glovo or Uber… Continue reading Understanding platforms: Part 1
Innovative ideas in construction (credit Torooti) Innovation cannot be centralised or contained. The whole essence of the internet was a new canvas for innovation to grow. This revelation is true to me on a daily basis as we struggle to find ways to channel innovative ideas to the main stream of our business. When you… Continue reading Innovation cannot be centralised
Your hands are not even the same,so why compare yourself with others (image from google) "Look at your hands!!!"Mzee Kiriamiti bellowed to us as we sat in a tiny cubicle in a restaurant. This was on the back of a conversation where he and Mr M were telling us that our generation likes to show… Continue reading Do not compare yourself with others
From where I sit, I am beginning to see that tough economic times exposes underlying weaknesses in companies especially on #governance and #strategy. I am beginning to agree with the view that companies that fail most of the times commit "suicide" #JuaKaliMBA
Image Credit: http://andrawebercreative.com/create-blog/2018/3/14/why-are-we-in-such-a-hurry-for-quick-magic The fable of the hare and the tortoise really plays itself out in life at times. Lessons learned from my mother bring this fable to reality. We are in a rush to do many things but end up doing little. My mother's philosophy of doing one thing at a time and not… Continue reading Why are we in a hurry?
Healthcare like any other business has its value chain. These are areas where stakeholders can add and/or extract value in the business processes. However unlike other types of business I have been involved in, the healthcare value chain is very different in that it is long chain which has many complexities. On one part you… Continue reading Tech in Health: The challenges
The Dancing lady I love art. I think art is a class of assets that will be quite popular in Kenya in the next 10 to 20 years. I wanted to share my second acquisition of art from a Doctor colleague. His name is Dr Tarwadi. He was always the artist even in medical school.… Continue reading Art: The Dancing lady…
Some great places explored Irony. I love planes yet I dread flying. Flying is part of my work. Flying is part of my love to explore. Am writing this blog as the plane I am in is going through a "controlled crash" aka landing...as pilots would like to joke. Not funny. Not funny at all.… Continue reading Fear of Flying? Some tips to manage yourself
"We are many........very many Kenyans!!!" those were the words of exasperation by "Mr M" (It is never too late to start ). He has texted me after he had arrived in India for the treatment of his wife who was recently diagnosed with cancer. This cancer is a bitch I tell you. One day you… Continue reading Cancer: Is it really a killer?